Manage costomers and sales funnel. Unite all communications channels with customers: phone calls, letters, appeals via social networks, from the site through a web form, as well as payment and more.
What do we do?
Description of the structure of the company, its size, functional assignments of departments, job descriptions, etc.
Description and creation of schemes business processes: main and supporting business processes, business development processes, business management processes
List of services provided or manufactured (supplied) products
Description of sources of applications, decision-making structures for the purchase, classification of customers
Description of marketing, sales and support models
Preparation of the described models and stages of interaction, sales funnel with visualization, necessary reports (plan-fact report, sales report for periods, various segmentations, etc.).
Website, marketing and sales channels, telephony, corporate mail and mailing service.
Description of steps in the format “stage -> description of the stage -> result of the stage”
Adding statuses, building a sales funnel, creating automation scripts, creating report templates, distributing access rights, adjusting the interface
Import current database and deals
Integration with services of communication channels, marketing and sales. For example, e-mail newsletters, lead catchers, call tracking, etc.
Understanding the process of development is essential for successful work . We not only provide our clients with data in a convenient form but also include them in the process itself.